United Natural Foods

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UNFI Western Region

Office Hours
Monday through Friday
7:00 a.m. to 5:00 p.m.
Office Phone: (916) 625-4100

Customer Service Hours
Monday through Friday
7:00 a.m. to 5:00 p.m.

Order Desk Telephone Numbers:
(800) 679-6733
MSI: 800-368-8720
MSI Confirmation: (800) 679-6733

Ordering Information
We also accept orders by FAX. The number is (916)-625-4197. Please fax your orders not later than 2 hours prior to order deadline. Our MSI number is 800-368-8720. After transmission, call 1-800-679-6733. Please leave your name, account number, number of lines transmitted and confirmation number. We will call you back if there is a problem.

Printed Prices
Items in Monthly Specials are only available at that price when delivered during the dates specified on the Monthly Specials cover. Prices are subject to change. Catalogs are printed three times a year.

Payment
All new accounts will be C.O.D. Drivers are not allowed to accept cash (check or money order only). All returned checks are subject to a service charge. Terms can be established after a credit application is received and approved by the accounts receivable department. Please help us keep the prices of our products low by paying promptly

Order Checking & Credit

  • Please call in any requests for adjustments within 48 hours of your delivery
  • You can call in credits using the toll free number, for California customers, 1-800-679-2733
  • Please carefully check in the delivery before the order has been split up or partially stocked.
  • Any shortages must be reported within 2(two) working days or we may not be able to give you credit.
  • Please report all items received in error as well as shortages. Not reporting these only drives up the prices on our food for all of us.
  • All orders that are less than one pallet the drivers are required to check off with you. Any shortages, damages, etc. must be noted at this time.
  • All orders that are full or multiple pallets can be checked in after the driver has left.

Returns

  • Please get pre-approval for all credits or returns. Your driver may not accept returns without proper authorization.
  • Returns must be in clean, resalable condition. They must be in their original boxes without any markings.
  • Partial cases will not be accepted as returns unless it is due to a quality issue.
  • We cannot accept returns on cut cheeses or items which have not been approved by the credit department.
  • Contact us before discarding any goods.
  • Please have items to return readily available for the driver. Items not returned after 2 attempts will be charged back to your account.
  • Mis-ordered and returned items will be charged a restock fee according to the credit policy ($3.00 minimum).
  • Credits for orders that have been shipped using common carriers must be made with the freight company.
  • Bulk items are particularly subject to insect contamination. Please inspect these products promptly and store them properly. We cannot issue credits for insect contamination when we are notified of the problem more than 7 (seven) days after delivery.

Prices
All prices are subject to change without notice. Please be aware of the monthly promotions beginning and ending dates. They fluctuate month to month, and are based on delivery dates, not order dates.